Privacy Policy

North Bay Hydro Distribution Limited (NBHDL) is pleased to be your provider of electricity distribution services.  To provide you with reliable source of electricity, NBHDL needs to collect and use certain personal information about you.  As of January 1, 2004 the federal legislation protecting your privacy requires that NBHDL obtain your writing consent to collect, use and disclose your personal information for identified purposes.  We invite you to read this notice carefully to understand our policies and practices with respect to personal information.

 

The nature of personal information we collect may include:

• Information we receive from you such as your name, address, contact information and general financial , credit and reference information;

• Facts about your historical and current consumption of power;

• Information about your transactions with us, such as meter number, account number, account balances, payment history, and account activity;

• Identifying information, such as driver’s license.

 

North Bay Hydro Distribution Limited used the information we collect for the following purposes:

• To provide you with continuous electric service and to bill you for that service;

• To assist us in the collection of accounts;

• To respond to your inquiries about energy use and billing;

• To prevent fraud with respect to both you and our company;

• To meet legal and regulatory requirements.

 

Because of the structure of the electricity sector in Ontario, it may be necessary to share your billing and consumption information with third party billing and settlement agencies.  For example, your billing and consumption information may be provided to a retailer with whom you have chosen to enter into a separate contact.  Your information may also be disclosed or shared with other agencies or organizations as required by law or regulation.

 

We have developed and implemented a Corporate Privacy Policy for maintaining the confidentiality and security of you personal information.  At any time, you have the right to request access to your personal information that we have collected and to request amendments to person information about you to ensure its accuracy and completeness.   To make a request for access to personal information we may have collected, disclosed or used about you or to request that your personal information be amended, please contact our Privacy Officer.

I have read and understand this statement of NBHDL regarding the collection, use and disclosure of my personal information, and I hereby consent to have NBHDL collect and use my personal information for the purposes stated above.

CONSENT FORM

The customer agrees to abide by the Distributor’s Rules, Regulations and Conditions of Service, in effect and as amended from time to time.

 

The customer further agrees to:

1.       Pay the Distributor for any electrical energy purchased through the Distributor as specified by the Customer or their agent.  The customer or their agent agree: to pay all the related service and distribution charges and any other applicable charges at the location covered by this agreement from the date herein until such time as the customer no longer requires the service.

2.       Commence payment upon receipt or by the date specified by the Distributor.  A late charge will by administered on all accounts after this date.

3.       Pay all accounts monthly according to the class rating of the service for such energy and service in accordance with the applicable Distributor rate schedule.

 

Security Deposits:  A security deposit is required on all accounts.

 

It may be waived under the following circumstance(s);

 

·         Five years for a general service Consumer in a <50Kw demand rate class

·         Seven years for all other general service Consumers

·         You have been a general service consumer with another gas or electric utility and can provide a credit reference letter stating your good payment history.  General Service consumers require 5 years good payment history.

 

Your security deposit earns interest.  The interest is credited to your account at least every 12 months or on return of your security deposit, whichever comes first.

 

I/We hereby apply to North Bay Hydro Distribution Limited (NBHDL) for electric service at the service address shown above.  I/We agree to pay for such service(s) as bills are rendered and comply with the conditions for service may be terminated and not restored until payment is made in full including a charge for collections, reconnection and a deposit (if not already collected).  I/We will also inform NBHDL at least one week in advance of when I/We plan to vacate the above premises.

 

The undersigned consents to obtaining of credit and/or personal information as may be required at any time in connection with the credit herby applied, any renewal or extension thereof and to the disclosure of any credit information concerning the undersigned to any credit reporting agency or to any person with whom the undersigned has or purposes to have financial relations.

 

The utility will make every effort to ensure bills are accurate; however, billing errors can occur.  The utility reserves the right to collect under billed amounts at any time.

 

I am of legal age and have the authority to bind this contract.

               

This information is collected in accordance with the Ontario Energy Board Act, 1998 and the Personal Information Protection and Electronic Documents Act (PIPEDA) and will be used for the purposes of billing and collecting.  Deposit Refund policy available upon request.

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Security Deposits
 
A security deposit is required on all accounts. It may be waived under the following circumstance(s);

1. You have been a North Bay Hydro residential customer within the last two years and have 12 months of good payment history* General Service customer require 5 years good payment.
2. You have been a residential customer with another gas or electric utility, within the last two years, and can provide a credit reference letter stating your good payment history* General Service customer require 5 years good payment history.

Your security deposit earns interest. The interest is credited to your account at least every 12 months or on return of your security deposit, whichever comes first.

Your deposit is refunded back to your hydro account after one full year of good payment* history

You have the ability to bill your Security Deposit in up to 6 monthly installments. Please contact customer service (1-705-474-8100) if you wish to use this option.